Handling a Complaint Yourself

To resolve consumer frustrations, the following recommendations are offered for your assistance:

  • Take your complaint to the company where you purchased the product or service. Very often they can resolve your problem.
  • If the first person you contact does not resolve your problem, ask to see the supervisor or manager.
  • Ask for the name and job title of all persons you speak with regarding your complaint.
  • Allow the company time to resolve your complaint. If there is no response, write a letter to the company president or customer service department.
  • Save copies of all correspondence.

How Our Office Can Help

Submitting a Complaint

Complaint Form

Other Consumer Agencies & Resources

Small Claims Court